Terms and Conditions

General Terms

These terms govern the relationship between Winbetz Casino and all registered players. By creating an account, users acknowledge acceptance of these conditions and agree to comply with all stated policies.

Eligibility Requirements

Players must meet the following criteria:

• Minimum age of 18 years (or higher where local laws require)
• Legal capacity to enter binding agreements
• Residence in a jurisdiction where online gambling is permitted
• Single account per individual, household, and IP address

Account Responsibilities

Users bear responsibility for:

• Maintaining accurate registration information
• Securing login credentials and preventing unauthorised access
• Verifying identity when requested
• Reporting suspicious activity immediately

Bonus Terms

General Bonus Conditions

All promotional offers carry specific terms detailed on the promotions page. Standard conditions applying across most bonuses include:

Condition	Standard Requirement
Wagering	35x bonus amount
Maximum Bet	€5 during wagering
Validity	30 days from activation
Contribution	Slots 100%, Tables 10%

Bonus Abuse

The casino reserves the right to void bonuses and winnings resulting from:

• Multiple account registration
• Irregular betting patterns designed to circumvent wagering requirements
• Collusion between players
• Exploitation of technical errors

Financial Terms

Deposits

• Minimum deposit amounts vary by payment method (see banking page)
• Deposits must originate from accounts in the player’s name
• The casino does not accept third-party payments

Withdrawals

• Verification required for withdrawals exceeding €2,000 cumulative
• Processing times vary by method (24 hours to 5 business days)
• Maximum weekly withdrawal: €10,000 (higher limits for VIP members)
• Pending withdrawals may be reversed to player balance upon request

Dormant Accounts

Accounts inactive for 12 consecutive months incur administrative fees. Remaining balances may be forfeited after extended dormancy periods following notification attempts.

Game Fairness

All games operate using certified Random Number Generators (RNG). Independent auditing verifies fair outcomes and published Return to Player (RTP) percentages.

Malfunction Policy

In the event of game malfunction:

• Affected rounds are void
• Bets are returned to player balance
• Displayed outcomes during malfunction hold no value

Responsible Gaming

Self-Exclusion

Players may request temporary or permanent account closure at any time. Self-exclusion periods range from 24 hours to permanent closure.

Limit Setting

Available restrictions include:

• Daily, weekly, and monthly deposit limits
• Loss limits per session
• Session time reminders
• Cooling-off periods

Dispute Resolution

Complaints should be directed to customer support initially. Unresolved disputes may be escalated to the licensing authority for independent mediation.

Governing Law

These terms are governed by the laws of the licensing jurisdiction. Players agree to submit to exclusive jurisdiction for dispute resolution.

Amendments

Winbetz reserves the right to modify these terms with reasonable notice. Continued use following amendments constitutes acceptance of updated conditions.

Players are encouraged to review these terms periodically and contact support with any questions regarding policy interpretation.